Refund Policy

Thank you for shopping at Bonnie Xo.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days- The product is in its original packaging
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us
  • Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

– By email: info@bonniexocosmetics.co.uk

Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:

62 leighwood road Aldridge, Walsall, WS9 8AW                                                                                                                                  Shipping charges Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Bonnie Xo.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

– By email: info@bonniexocosmetics.co.uk

 

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